FAQ

QUESTIONS

Riding Shadows BWTHE RIDE
Do I have to carry my own supplies?
Food Information

REGISTRATION
How do I register online?
I didn't get a receipt, am I registered?
Youth on the ride
Can I change my start location?
How do I register multiple people?

WEBSITE
What is my Reach The Beach - Washington account and password for?
How do I personalize my web page?
Why do I need my own web page?
I forgot my user name and password.
How do I get DIRECTLY to my personal page?

FUNDRAISING + DONATIONS
What if I can't raise donations?
How do I find a rider online?
I've never raised money before, what should I do?
Questions about donations (cash/checks sent to me)
What is a matching gift?
How are fundraising incentive prizes processed and awarded?

THE CAUSE
Who is the American Lung Association?
How many people are affected by lung disease?
How does American Lung Association utilize the contributions?How can I learn more about the Lung Association and its programs?

PRIVACY/SECURITY
Is my information secure?

ANSWERS

DO I HAVE TO CARRY MY OWN SUPPLIES?
We recommend you bring two water bottles and any food you need to meet special dietary needs and preferences. In addition, you should bring anything else you need to be comfortable to ride. We can transport a well-sealed bag from each start location to the finish. You will need to label your bag with your name, start location, and bib number. We'll have it for you at the Baggage Check area at the Finish Line. This is a good service to utilize if you'd like to have a change of clothes for the Finish Line.

FOOD INFORMATION
There is no need to carry food with you unless you have special dietary needs. You will have full access to healthy, delicious food all along the ride as all start locations and rest stops are fully stocked with continental breakfast, healthy snacks, or a full lunch. When you arrive at the finish, there will be a gourmet dinner with a variety of options. We provide vegetarian options. If you do have other special dietary needs, please bring what you need to ensure a comfortable, healthy ride; we cannot guarantee we will have the specific food items you require.


HOW DO I REGISTER ONLINE?
Click the Register Now button on the top of the home page of our website.  To view a short "How To" video on forming a Team, registering as a Team Member or registering as an Individual, just click here.  See the Event Information page for details.

I DIDN'T GET A RECEIPT, AM I REGISTERED? 
The biggest reasons for not receiving a confirmation receipt are:

  1. A spam blocking program prevented the automatically generated confirmation receipt from getting through to the recipient.
  2. The rider's e-mail address was entered incorrectly.
  3. The rider did not list an email address on the registration form.
  4. Your registration did not go through.

You may contact us and request that we resend you a confirmation receipt in your email at Oscar McNary.

YOUTH ON THE RIDE 
Youth are allowed to ride, either on their own bikes or being pulled by a trailer. Youth riding their own bicycles can register any time online as a standard rider for the full registration price. They will receive a bib and a meal ticket. Children being pulled by a trailer may ride at no additional cost. Youth under 18 years old must be accompanied by an adult who is also riding.

CAN I CHANGE MY START LOCATION?
Yes, you can change your start location. If you change your mind before September 10, email us at Oscar McNary with your new start location. 

If you change your mind after September 10, just show up the day of the ride at your new start location. Please note, that if you don't have your bib yet, you will be required to go to New Rider Registration and fill out additional paperwork (no charge) when you arrive in order to get your bib.

HOW DO I REGISTER MULTIPLE PEOPLE? 
Unfortunately you cannot register multiple people in one transaction. To register family, friends or co-workers you will need to do it in separate transactions. 

WHAT IS MY REACH THE BEACH - WASHINGTON ACCOUNT AND PASSWORD FOR?
When you register for Reach The Beach - Washington, a personal web page is created for you so that friends and family can make a donation directly to your account. The account you create when registering will allow you to view your progress and make changes to this personal page. To view your page or make changes, enter your username and password in the login box on the top left corner of each web page and then click on the Rider Center link.

HOW DO I PERSONALIZE MY WEB PAGE?
You may personalize your page by logging in to your Rider Center and clicking on Personal Page. Your page may be personalized by adding a photo to replace the one that is there and/or by adding/changing the text.

  • To change the picture simply click on the "Select" link to choose a picture from our graphics library or click on the "Upload" link to upload a photo (in jpg format and less than 150 Kb) from your hard drive. 
  • To change the text, just type in the text boxes provided. You may use HTML formatting coding in the text boxes if you know it. 
  • To learn more just click here to watch a video that will lead you through the steps to create your Profile for your Personal Page and show you how to create and send email messages through your page. 
  • For further tips on how to navigate and edit your fundraising site, look for the "Help Me Get Started" message when you first log into your site.

WHY DO I NEED MY OWN REACH THE BEACH - WASHINGTON WEB PAGE?
Your web page will:

  • Show your current fundraising total.
  • Have an email function that allows you to invite people to donate towards your fundraising efforts.
  • Provide a report area that will allow you to keep track of the donations you receive.

When you send an email to friends asking for a donation, all they have to do is click on the link you send them. This will direct them to your personal web page. From there, they will just need to fill in the amount they want to donate, along with any required information that is needed to process their gift. They will also receive a receipt emailed to them once the gift has been processed.

I FORGOT MY USER NAME AND/OR PASSWORD.
Go to the home page and click on the "Already Registered" button on the top of the home page, now click on the "Forgot User Name?" link. An email message with the information will be sent to you.

HOW DO I GET DIRECTLY TO MY PERSONAL PAGE? 
Click the "Donate to a Participant" button on the tope of the home page and search for your name, when you click on your name you will be sent to your personal web page.

This link is also automatically included in any emails that are sent from your personal page to others after you have logged in to the website. You can also copy and paste the link into any other form of email.

WHAT IF I CAN'T RAISE DONATIONS?
You can! Even if it is your first time, asking friends, family and coworkers for contributions toward your ride is fun and easy. We've got online fundraising tools that will guide you through the process and make it easy to send out powerful email messages. If you are able to get just a few people to give $20-$30, you'll be well on your way.

Encourage donors to give at a level that is comfortable for them, while keeping in mind all the life-changing programs that will result from their contribution. You may also make a donation yourself. 

The full fundraising amount is required by the day of the ride. No exceptions.

HOW DO I FIND A RIDER ONLINE?
Click on the "Donate To A Participant" link. You must type in the first name or last name of the rider exactly how it is spelled. It is not case sensitive. If you have a problem locating a rider that you are sure has registered, please contact us at Jessica.Schwendeman@lung.org.

I'VE NEVER RAISED MONEY BEFORE, WHAT DO I DO?
The average rider raises more than $500 - even those who have never done any fundraising before! Those who send 1-5 emails raise 250% more than those who don't - so be sure to ask.

The American Lung Association has sample letters from successful riders' fundraising campaigns for you to modify to fit your needs. You will also be able to find sponsor sheets, tips and other suggestions online. View our fundraising tips on the Fundraising Page for great suggestions on how to raise more money than you ever thought possible – and get a sweet prize while you’re at it!

DONATIONS (CASH/CHECKS SENT TO ME)
Cash or checks sent to you can be turned in to the American Lung Association in Washington three different ways:

  1. BEFORE THE FUNDRAISING MAIL-IN DEADLINE (SEPTEMBER 1): Mail them to:
    Reach The Beach - Washington
    c/o American Lung Association in WA
    5601 6th Ave S Ste 460
    Seattle, WA 98108

  2. Turn them in at Packet Pickup
  3. Turn them in the day of the event at your start location.

All cash and checks should be turned in with a Donations Collection Form. You can download this form from the Fundraising Page or your Rider Center. Please fill this form out and turn it in with your cash and checks. If you mail your donations in, they will show up on your personal fundraising page as soon as they are processed. 

If you received cash donations, you can write a personal check to the American Lung Association and deposit the cash, just be sure to write “Cash Donations” in the memo line on the check and add a note stating who it is from and their address if you want them to receive a receipt. (Please do not send cash through the mail.)

WHAT IS A MATCHING GIFT?
Many employers will match donations made by members of their staff. Please check with your Human Resources and/or Finance department to see if they have a matching gift program. Filled out matching gift forms or online notification of a matching company request may be submitted to Jessica Schwendeman , via email at Jessica.Schwendeman@lung.org.
You may also mail them to:

Reach The Beach - Washington
c/o American Lung Association in WA
5601 6th Ave S Ste 460
Seattle, WA 98108

HOW ARE FUNDRAISING INCENTIVES PROCESSED AND AWARDED?
T-Shirts and Jerseys will be awarded at Early Packet Pick-Up or at the Finish Line for those who have earned them, while supplies last. All other prizes will be processed and awarded AFTER THE RIDE. If your size is not immediately available on the day of the event, you will have the opportunity to have it shipped. Once all the donations have been fully processed from the day of the event, you will receive an email with instructions about how to claim the prizes you have earned.

Prize shipment and fulfillment can take over a month after fundraising officially closes. The fundraising incentive prizes are not cumulative unless otherwise noted.

WHO IS THE AMERICAN LUNG ASSOCIATION?
The American Lung Association is the oldest voluntary health agency in the nation. We began a century ago working for cures for tuberculosis. Today we are dedicated to preventing and curing lung disease and promoting lung health through research, advocacy and statewide services for those with asthma and other lung disease.

HOW MANY PEOPLE ARE AFFECTED BY LUNG DISEASE?
More than 30 million Americans suffer from chronic lung disease, of which an estimated 380,000 live here in Washington. Asthma alone affects 74,000 children in Washington and it affects more children than any other chronic disease. Every day in this country, 11 people die from severe asthma attacks. Few know that lung cancer is the most common cancer related death; taking more lives than breast, colon and prostate cancer combined. But we don't just help people with lung disease. The American Lung Association in Washington helps everyone who breathes in Washington. We are truly Fighting for Air.

HOW DOES THE AMERICAN LUNG ASSOCIATION UTILIZE THE CONTRIBUTIONS?
Your support helps in the Fight for Air. With lung disease on the rise, we are fighting for research today that will find a cure for tomorrow. We are fighting for those who can't quit smoking and those who shouldn't start. We are fighting for lungs that burn from exercise rather than from air pollution. We are fighting for asthma education so that children stop dying from asthma attacks. We are fighting for laws that improve air quality both inside and out. And we won't breathe easy until we win the fight.

HOW CAN I LEARN MORE ABOUT THE AMERICAN LUNG ASSOCIATION AND ITS PROGRAMS?
Visit the American Lung Association website or call (206) 441-5100 or toll free in Washington (800) 856-4872. We'd be more than happy to send you information on our programs.

IS MY PERSONAL INFORMATION SECURE?
Yes. Convio is the platform we are using for registration and they have made every effort to protect your information. They use industry-standard SSL encryption systems to make sure that your credit card information, passwords, and personal information travel securely over the Internet. Convio has also installed an encryption engine on our database server so that your data is securely stored.

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